Job Description
REQUIREMENTS
-Good communication skills, both verbal and oral
-Excellent native level written and spoken communication skills in the language of support
-Proactive attitude and strong team-spirit
-Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an
operation is an ever-changing organism
-Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
-Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
-Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M
/ Monday to Sunday
RESPONSIBILITIES
-You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem;
troubleshooting them to find the solution
-Provide general and technical support to customers who use any of our client's paid products
-Escalate complex problems a...