Job Description
Summary
Are you a fluent Dutch speaker? Ready to join one of the biggest multinational technology companies?
We are looking for a Dutch speaking Technical Support to join a global leader in consumer electronics and home appliance. Join a dynamic, multicultural team and start your exciting career journey in Portugal. This is a fantastic opportunity to grow and develop your skills in an innovative and fast-paced environment.
Key Responsibilities
- Offer tech support via phone and email for domestic appliance clients.
- Conduct initial diagnostics and troubleshooting with 60 available processes.
- Escalate complex problems to appropriate departments.
- Enhance client satisfaction by proactively resolving issues and using resources like YouTube tutorials.
- Handle minor repairs, follow-up on orders, and address complaints.
- Utilize three software programs for the support process. <...