Job Description
As part of the management of its activity within Montréal airport , Royal Air Maroc is recruiting a duty officer who will be in charge of assisting the stopover chief in the management of the stopover , customer assistance and punctuality and security of all the operations of Royal Air Marc.
Key Responsibilities
- Supervision of services provided to Royal Air Maroc customers in all stages of the passengers circuit and ensure their compliance with RAM quality standards.
- Supervision of assistance organizations and control of services.
- Coordination of the care of passengers in the event of irregularity (transport, accommodation, etc.).
- Representation of Royal Air Maroc with local authorities and various stakeholders at the stopover.
- Coordination with the operations control center (CCO) and other operational entities (hotline, hub, etc.)
- Reporting of the stopover activity and reassembled passenger complaints for ...