Dynamic Front Office Manager with Focus on Customer Service
Sandman Hotel Group
Job Description
Lead an exceptional Front Office team in a guest-focused environment. Your expertise in hotel management, guest relations, and team collaboration will drive success in this impactful role.
We are looking for a Front Office Manager who excels in the Rooms Division and possesses strong supervisory skills. You will oversee operations, ensure adherence to standards, and maintain exceptional service levels. This role emphasizes communication, organization, and collaboration to enhance guest satisfaction and team morale.
Key Responsibilities:
• Direct front office, reservations, and guest activities
• Select, hire, and train qualified personnel
• Ensure adherence to grooming and standard policies
• Monitor occupancy rates and revenue forecasts
• Foster strong relationships with guests and team members
Requirements:
• Previous hotel management experience required
• Strong judgment and decision-making abilities
• Computer literacy with Microsoft Office proficie...
We are looking for a Front Office Manager who excels in the Rooms Division and possesses strong supervisory skills. You will oversee operations, ensure adherence to standards, and maintain exceptional service levels. This role emphasizes communication, organization, and collaboration to enhance guest satisfaction and team morale.
Key Responsibilities:
• Direct front office, reservations, and guest activities
• Select, hire, and train qualified personnel
• Ensure adherence to grooming and standard policies
• Monitor occupancy rates and revenue forecasts
• Foster strong relationships with guests and team members
Requirements:
• Previous hotel management experience required
• Strong judgment and decision-making abilities
• Computer literacy with Microsoft Office proficie...