Job Description
About the role
Overseeing end-to-end Lifecycle case administration (employee benefits, verification of employment letters, employee data changes, phone calls, etc.) for North America US & CA. Build stronger operations foundation (SOPs, KBAs) to ensure minor service disturbance.
Key responsibilities
- Handle incoming calls and make outgoing calls in English and preferably French.
- Maintaining employees’ information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.
- Fulfilling all regular and ad-hoc report requests from our partners around the business.
- Proactively lead/support a variety of projects which support Kerry GBS’s Continuous Excellence agenda.
- Providing support and assistance to Employee Lifecycle Specialists, our COE partners, and HR Business Partners.
- Owning your own workload through the analysis of current case l...