Elite Customer Support Specialist – French & English (Remote)

OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide.

Operating across 5 continents and more than 130 countries, we support over 500,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.

About the Role

We are looking for a Traveler Support Specialist (French & English) who brings a true service mindset shaped by high-end hospitality or tailor-made travel environments.

This is not a traditional support role.You will act as a trusted point of contact for high-value travelers, managing complex and sensitive situations with autonomy, precision, and discretion. You will collaborate closely with internal teams to investigate issues, anticipate needs, and deliver thoughtful, high-quality solutions.

Must-Have Requirements (Non-negotiable)

• Fluent ...