Job Description
Location: On-site
Full-time | Rotational Shifts
Key Responsibilities:
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Handle inbound and outbound customer interactions in English, via phone, email, and live chat.
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Assist with general banking and payment queries, including transaction issues, account access, and payment processing.
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Manage and resolve complaints, ensuring fair outcomes and customer satisfaction.
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Support vulnerable customers with empathy, care, and adherence to internal escalation protocols.
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Investigate and resolve fraud and dispute claims in line with Visa and Mastercard scheme rules.
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Accurately document all interactions, case notes, and follow-ups in the CRM system.
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Collaborate with internal fraud, compliance, and...