Job Description
Key Responsibilities
Service Operations Management
- Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
- Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
- Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
Service Channel Management
- Manage and optimize service channels, including the online channels (official website, social media platforms, online customer service, and remote technical support) and offline channels (2B/2C on-site repair, postal-repair).
- Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.
Data Analysis and Reporting
- Collect and analyze data related to onlin...