Job Description
Pay: 2,000.00 (MYR) - 10,000.00 (MYR) per month
Job description:
Job Scope / Responsibilities
- Handle inquiries and support requests from customers in Japan who are using our client’s services.
- Provide support via phone calls and online chat channels in Japanese (and English if bilingual).
- Identify customer issues, provide accurate information, and guide them on solutions based on processes and SOPs.
- Maintain high levels of customer satisfaction by delivering prompt, professional and quality customer service responses.
- Update internal systems / CRM with customer interaction details.
- Coordinate with internal teams when escalation is required.
- Comply with service KPIs, deadlines, and quality standards.
Requirements
- Proficiency in Japanese (Native-level or JLPT N2/N1 preferred).
- English communication ability will be an added advantage (for bilin...