Job Description
Location: Halifax, Nova Scotia, CA
Business Unit: Aviation Services
Career Area: Operations and Administration
Facilitator Job Responsibilities
- Provide a high level of customer service to the travelling public.
- Engage with passengers and offer assistance to those who require support for hearing loss, vision loss, limited mobility, etc.
- If requested, accompany passengers through screening, helping with their belongings and explaining the process.
- Explain options available to the passenger for screening of their person and their special items, medical devices and aids, and sensitive cultural or religious items.
- Provide information about CATSA’s regulatory signage to passengers with vision loss (using CATSA tactile communications booklet).
- Work closely with Screening Officers and liaise with front‑line stakeholders to ensure passengers receive exceptional...