Field Account Manager, CIS

Elsevier Sp. z o.o. Company

Warsaw, Masovian Voivodeship, Poland
Full time
Posted June 03, 2026

Job Description

About the Role


Our Warsaw office has grown rapidly—from a small team at launch to over 30 employees today—reflecting our expanding presence in CEE/CIS regions. We are seeking a motivated Field Account Manager who enjoys nurturing client relationships through regular face-to-face and online meetings. This role requires a proactive, empathetic person who balances excellent customer care with strong sales skills and thrives in a dynamic, fast-paced environment. 

Main Responsibilities:

  • Build strong, trust-based relationships with clients and internal teams through effective networking and communication. 

  • Demonstrate a genuine willingness to assist by resolving clients’ issues comprehensively, not just addressing immediate questions. 

  • Monitor contract renewals proactively, ensuring timely follow-ups and preventing lapses. 

  • Proactively uncover and drive upsell and cross-sell opportunities to maximize client value and...