Job Description
Role Overview
The Field Services Fresh Analyst provides administrative and operational support to the Field Services / On‑site Support team. This role ensures the smooth execution of daily operations by coordinating service requests, maintaining accurate records in ITSM systems, organizing equipment logistics, and supporting service performance tracking.
What You Will Do
Welcome and guide users seeking walk‑up or front desk technical support, communicate clearly with users on ticket status, next steps, and expected actions, coordinate equipment logistics, maintain accurate ticket and service records, prepare and maintain service reports, track and report on aged tickets, backlog health, and recurring trends.
Why It Might Be a Fit
- Strong written and verbal communication skills
- Excellent organizational skills with high attention to detail
- Basic understanding of IT environments
- Familiarity with IT service manag...