Job Description
Join FIKA as a Retail Experience Lead in Pickering, Ontario, and drive outstanding service and team leadership in cannabis retail. This role focuses on operational oversight and customer engagement.
In this position, you will manage daily store functions, ensuring that staff deliver high-quality customer service and maintain compliance with company standards. Responsibilities include supervising employees, assisting in cash management, and upholding store appearance. You will foster a positive environment by educating your team and responding effectively to customer needs.
Key Responsibilities:
• Supervise daily operations and team member performance
• Build relationships with customers and guide them on products
• Train new employees while supporting ongoing education
• Address customer complaints with professionalism
• Monitor adherence to policies and regulations
Requirements:
• 2+ years of retail industry experience
• High school diploma or GED require...
In this position, you will manage daily store functions, ensuring that staff deliver high-quality customer service and maintain compliance with company standards. Responsibilities include supervising employees, assisting in cash management, and upholding store appearance. You will foster a positive environment by educating your team and responding effectively to customer needs.
Key Responsibilities:
• Supervise daily operations and team member performance
• Build relationships with customers and guide them on products
• Train new employees while supporting ongoing education
• Address customer complaints with professionalism
• Monitor adherence to policies and regulations
Requirements:
• 2+ years of retail industry experience
• High school diploma or GED require...