Job Description
About the role
Our Customer Support team is the public face of the company and provides first‑class front‑line support to our millions of customers. We also act as internal customer champions, working with product teams to keep customers at the forefront of everything Revolut does.
We’re looking for a Financial Crime Analyst to assist with KYC/ATO support. You'll identify suspicious activity and ensure we treat customers fairly by investigating internal SARs and complex cases. You’ll apply analytical and decision‑making skills to identify where grounds for suspicion of money laundering exist. To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.
What you’ll be doing
- Delivering a first‑class customer experience by managing real‑time interactions via in‑app live chat, conducting thorough case investigations, and guiding new users through the onboarding process while maintaining high customer s...