Finnish Sspeaking Cruise and Travel Agent, Lisbon JID:7265

This position main responsibility is assisting individuals and families in finding dream vacations. This candidate should love helping people, love talking about vacationing and travel, and be driven not only by the team’s monthly goals, but also by delivering outstanding customer service to members. Our staff works with amazing people in brands that serve members each year and directly improve the lives of all the client´s customers on a daily basis. Requirements: • Communicate in English and Finnish over the telephone • Customer consultation concerning program benefits and Cruise / Travel inquires • Sell cruise and land-based travel products • Provide excellent customer service • Manage member information accurately in the company database • Work diligently to meet monthly key performance indicator goals • Handle all inbound calls within the agreed service levels. • Meet & exceed all conversion/margin/volume targets for cruise. • Achieve productive time target by working ...