Job Description
Key Responsibilities
1. Managing the Team
• Leading by example, give priority to the shop floor and ensure a warm atmosphere in which to welcome our customers.
• Provide direction, feedback and support to the team, allowing them to provide service standards of the highest quality.
• Undertake and monitor the progress of new staff members in the store ensuring that they receive a proper induction to the business. Likewise, any temporary staff should be supported when in store, so that they can provide the service levels in which our customers deserve.
• Ensure that the team is properly trained (particularly on in-store procedures, product knowledge, product handling and presentation techniques).
• Working together with the Store Manager insist that appropriate cover is always available on the shop floor (including holiday and peak trade periods)
2. Customer Relations Management
• To support the business in developing new c...