Job Description
Part Time • Grand Rapids
Front Desk Customer Service Representative
Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.
Primary Responsibilities
- Addresses inquiries via phone, digital and in person and follows up timely.
- Checks in students on the attendance tracking system and prepares lesson schedules for team members.
- Resolves account matters and contacts guests for clarification purposes.
- Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space.
- Updates informational displays with accurate and timely promotions and literature.
- Monitors Snack area and provides guidance to Snack Shack staff.
- Advances throug...