Job Description
**Front Desk Guest Service Agent**
**Location:** Holiday Inn Kyoto Gojo
**Job Summary**
At Holiday Inn®, we believe travel should be comfortable, welcoming, and feel a little like home. As a Front Desk Guest Service Agent, you will be the first and last impression of our hotel, playing a vital role in creating positive, memorable guest experiences. You will manage front office operations efficiently while delivering friendly, professional, and personalized service in line with IHG brand standards.
**Key Responsibilities**
+ Accurately process all guest payments, including cash and credit cards, in accordance with established procedures
+ Manage guest deposits and oversee the use of safety deposit boxes
+ Promote room upgrades to maximize hotel revenue
+ Complete required reports and assist with cash handling and bank deposit preparations
+ Greet guests in a friendly and professional manner and provide information about hotel services and lo...
**Location:** Holiday Inn Kyoto Gojo
**Job Summary**
At Holiday Inn®, we believe travel should be comfortable, welcoming, and feel a little like home. As a Front Desk Guest Service Agent, you will be the first and last impression of our hotel, playing a vital role in creating positive, memorable guest experiences. You will manage front office operations efficiently while delivering friendly, professional, and personalized service in line with IHG brand standards.
**Key Responsibilities**
+ Accurately process all guest payments, including cash and credit cards, in accordance with established procedures
+ Manage guest deposits and oversee the use of safety deposit boxes
+ Promote room upgrades to maximize hotel revenue
+ Complete required reports and assist with cash handling and bank deposit preparations
+ Greet guests in a friendly and professional manner and provide information about hotel services and lo...