Front Desk Operations Lead for Exceptional Guest Experience

The Fairmont Jasper Park Lodge

lake louise, ab, Canada
Full-time
Posted June 09, 2026

Job Description

A luxury mountain resort in Alberta is seeking a Front Office Manager to oversee all Front Desk operations and ensure exceptional guest experiences. The ideal candidate should have previous experience in Front Desk roles, strong leadership skills, and be proficient in Opera PMS. Responsibilities include managing staff, resolving customer issues, and developing strategies for guest satisfaction. The position also requires a passion for customer service and the ability to work under pressure.
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