Job Description
Become the Front-End Operations Manager with Michaels in Windsor North, ON, focused on delivering outstanding customer service and managing front-end activities effectively.
In this role, you will lead a team to maintain compliance with SOPs and corporate standards. Facilitating performance management and training, you will enhance your team’s ability to meet customer needs. Your leadership will be pivotal in implementing omnichannel processes and ensuring a positive shopping experience.
Key Responsibilities:
• Lead daily front-end operations and policies adherence
• Train and support the customer experience team in achieving KPIs
• Manage cash reconciliation and assist with store inventory
• Plan in-store events in alignment with company programs
• Oversee shrink and safety management tasks
Requirements:
• Experience in retail management is preferred
• Ability to perform physically demanding tasks
•...
In this role, you will lead a team to maintain compliance with SOPs and corporate standards. Facilitating performance management and training, you will enhance your team’s ability to meet customer needs. Your leadership will be pivotal in implementing omnichannel processes and ensuring a positive shopping experience.
Key Responsibilities:
• Lead daily front-end operations and policies adherence
• Train and support the customer experience team in achieving KPIs
• Manage cash reconciliation and assist with store inventory
• Plan in-store events in alignment with company programs
• Oversee shrink and safety management tasks
Requirements:
• Experience in retail management is preferred
• Ability to perform physically demanding tasks
•...