POSITION SUMMARY
The resource will be part of the Front Office department and will perform the following tasks:
Welcoming customers Assigning rooms Providing information or assistance to customers Managing reservations Receiving and handling customer complaints Analyzing and identifying customer needs Receiving and sorting phone calls Filling out forms and documents Contacting the various departments of the facility to meet customer needs Managing payments and customer data in line with company policies Managing guest complaints and needs
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: Related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
A fluent Knowledge of both Italian and English languages is required
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