Job Description
Join CMH Heli-Skiing & Summer Adventures in Banff as a full-time Guest Experience Advisor. Focus on delivering high-caliber, anticipatory service while cultivating long-term guest loyalty within the luxury travel industry.
In this role, you will be the primary contact for guests, ensuring each interaction is personalized and memorable. You'll be responsible for managing bookings, understanding guest preferences, and maintaining comprehensive guest profiles to tailor service effectively.
Key Responsibilities:
• Cultivate strong relationships with guests for loyalty
• Provide proactive service that exceeds guest expectations
• Assist guests with bookings and trip customization
• Collaborate with teams to ensure flawless execution of services
• Conduct thoughtful follow-ups post-experience
Requirements:
• Educational background in a related field
• 2+ years in guest services or sales roles
• 3+ years in...
In this role, you will be the primary contact for guests, ensuring each interaction is personalized and memorable. You'll be responsible for managing bookings, understanding guest preferences, and maintaining comprehensive guest profiles to tailor service effectively.
Key Responsibilities:
• Cultivate strong relationships with guests for loyalty
• Provide proactive service that exceeds guest expectations
• Assist guests with bookings and trip customization
• Collaborate with teams to ensure flawless execution of services
• Conduct thoughtful follow-ups post-experience
Requirements:
• Educational background in a related field
• 2+ years in guest services or sales roles
• 3+ years in...