Job Description
Join Shoppers Drug Mart as a full-time Patient Care Specialist in Mississauga, Ontario, and be a pivotal point of contact for patients. Your role enhances patient programs and supports their treatment journeys.
In this position, you will leverage 2-3 years of experience in customer service while working empathetically with patients and physicians. You will manage inquiries, coordinate program services, and ensure effective communication to facilitate patient outcomes and satisfaction.
Key Responsibilities:
• Manage patient inquiries and support program services
• Perform welcome calls and gather essential patient details
• Clarify program offerings and secure patient consent
• Serve as an advocate for medication funding and coverage
• Collaborate with healthcare teams to improve patient experiences
Requirements:
• 2-3 years experience in customer service settings
• Strong skills in MS Office and relational databases
• Bilingual in French and English is ...
In this position, you will leverage 2-3 years of experience in customer service while working empathetically with patients and physicians. You will manage inquiries, coordinate program services, and ensure effective communication to facilitate patient outcomes and satisfaction.
Key Responsibilities:
• Manage patient inquiries and support program services
• Perform welcome calls and gather essential patient details
• Clarify program offerings and secure patient consent
• Serve as an advocate for medication funding and coverage
• Collaborate with healthcare teams to improve patient experiences
Requirements:
• 2-3 years experience in customer service settings
• Strong skills in MS Office and relational databases
• Bilingual in French and English is ...