Fund Raising Associate (CRM Implementation), GS7, Fixed Term, Bogotá, Colombia. Post No. 136578

Four years after implementing Salesforce as the CRM platform for UNICEF’s fundraising team, the organization seeks a Salesforce Associate to steer the optimization of the platform, strengthen integration processes, and support strategic donor initiatives.

Key Functions, Accountabilities and Related Duties

• CRM Integrations and Data Flows
  • Coordinate, monitor, and validate API integrations between Salesforce and external stakeholders.
  • Support the definition of integration requirements, data structures, and business rules.
  • Troubleshoot integration issues and ensure data consistency across systems.
  • Document end‑to‑end data flows, APIs, and integration processes aligned with UNICEF standards.
  • Define and execute test cases (UAT) to validate integrations before production deployment.
• Optimization of CRM Collection and Transactional Processes
  • Support the design and imp...