Job Description
ABOUT USWe are a multinational technology company with a strong presence across Asia, the UnitedStates, and now Mexico, specializing in customer support solutions for Call Centers within theBusiness Process Outsourcing (BPO) industry.As an industry leader, we are committed todriving innovation, operational excellence, and an outstanding employee experience across allour locations.Job Title:Senior Manager Operations, Reporting to Country General DirectorJob SummaryWe are seeking an experienced Senior Call Center Manager to oversee the day-to-dayoperations of our contact center, leading a dynamic team to deliver exceptional customerexperiences across multiple campaigns, with a strong focus on collections.This role requires aresults-driven leader with the ability to effectively manage diverse programs includingcollections, customer service, and technical support.
**Responsibilities**:- Lead and supervise call center supervisors, ensuring all agents deliver high-quality service andc...