Job Description
At the moment Cross Border Talents is looking for German speakers to work in Thessaloniki, Greece. Are you interested in moving abroad?
Your Role as a Customer Advisor:
- Grant the best experience to the customer by representing a world wide brand;
- Respond and record consumer inquiries/questions raised through digital comunications for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements