Job Description
Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.
Responsibilities:
- Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
- Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
- Answer inbound calls and emails within guid...