Job Description
German Customer Service Specialist Banking Project
Remote from Mainland Portugal | Full-Time, Rotative Shifts | Start Date: 18 September 2025
About the Role
Are you fluent in German and passionate about helping people? Do you thrive in a dynamic customer service environment and have proven sales experience?
Join our team to support customers of a leading German banking institution. From answering account-related queries to guiding clients through digital banking tools, youll be the trusted voice that delivers solutions with empathy and professionalism.
What You Will Do
Serve as the first point of contact for German-speaking clients via phone, email, and chat.
Resolve inquiries related to retail banking products, accounts, and transactions.
Guide customers through online banking access, mobile app usage, and T-PIN setup.
Recommend relevant banking services in line with customer needs (sales focus).
Ensure customer issues are resolved promp...