Job Description
- As a Supervisor on our team, you will:
- - Monitor and report team performance
- Give agents feedback on their individual and motivate team members
- Keep track of each agent’s training
- Participate in the recruitment process close to HR Department
- Organize and optimize shifts
- Make sure processes and procedures are up to date and adhered to take overflow calls / tickets.
- Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts), log call details onto call management systems and provide response and resolution within SLA.
- Guide on selling techniques for complex outbound driven sales
- Maintain knowledge and expertise associated with applications specific to individual customers
Requirements
-- Are bilingual or proficient in German plus advanced level of English
- Are talented to grasp a situation with many stakeholders and te...