Job Description
Lisboa, Portugal · On-Site · Full-time · Start date: May 2026
ABOUT THE ROLE
Be part of a specialised technical support team for one of the world's leading search engine and technology platforms. You will assist German-speaking business and individual users with technical queries, account issues, and platform-related questions — combining strong communication skills with a genuine interest in technology.
RESPONSIBILITIES
- Provide technical support to users via phone, email, or chat — diagnosing issues and delivering clear, effective solutions
- Handle a variety of account-related enquiries with accuracy and professionalism
- Guide users through technical processes in a simple and accessible way
- Document cases accurately in the internal systems and escalate where required
- Meet quality, productivity, and customer satisfaction targets consistently
- Stay up to date with platform changes, tools, and internal knowledge base...