Job Description
Job Title
APU Program PpH Account Manager
Location
Longueuil, Quebec, Canada (CA-QC-LONGUEUIL-J01 ~ 1000 Blvd Marie-Victorin ~ J01 BLDG)
Work Schedule
Full‑time, Monday to Friday, flexible hours, on‑site only.
Responsibilities
- Monitor customer fleet for operational issues and oversee resolution with support teams.
- Coordinate MRO shop visit activities: shipping logistics, workscope, cost, shop performance TAT, quality issues, and customer requirements.
- Resolve commercial disputes and reconciliations by evaluating context and obtaining management approvals.
- Support Sales group to capture additional business.
- Bill customer per contractual terms.
- Support Accounts Receivables team in escalation of overdue account issues.
- Forecast shop visit demand for each customer using customer input, fleet trends, e...