Gestionnaire des services aux invités | Guest Services Manager

NOUVELLE OPPORTUNITÉ

GUEST SERVICES MANAGER

Microtel Inn & Suites by Wyndham Dorval, QC

The Guest Services Manager will anticipate and exceed the needs of guests and team members. They will manage and model superior customer service while controlling costs and contributing to the property’s rate and revenue strategy.

RESPONSIBILITIES

• Act as the property manager on duty when assigned to do so
• Take the appropriate action to respond to guest needs and maintain positive guest relations at all times
• Assist the General Manager or their designate to ensure all reporting and analysis is completed and communicated in a timely manner
• Participate in revenue management activities and monitor the PMS to ensure that all rates and applicable rate codes are loaded correctly
• Participate in site sales, sales and marketing activities and serve as a key identifier of busi...