Job Description
We are looking for a Global Senior Analyst to join our team in Poland or in Halifax.
The Senior Analyst is a global mechanisms owner responsible for building scalable, standardized, and increasingly automated decision systems across Customer Service. This role leads end-to-end work across Analytics & Reporting, Central Data Platform enablement, Causal Analysis, and Planning & WFM partnership to drive measurable improvements in service performance, efficiency, cost-to-serve, and customer/employee experience.
This role is intentionally technology-forward: Senior Analysts do not just “report results”they create repeatable mechanisms that detect issues early, explain KPI drivers, and trigger action across time zones, while continuously exploring new technologies (AI/ML, GenAI, automation, rules engines, workflow orchestration) to reduce manual effort and accelerate decision-making.
The ideal candidate has a strong curiosity and open mindset, constantly challenge...