Job Description
Overview
Enhance customer satisfaction as a Guest Experience Lead at lululemon. This role centers on delivering exceptional in-store experiences through effective technical product education and leadership. As a key member of the store leadership team, you will ensure all guests receive unparalleled service tailored to their needs. Utilizing your expertise in retail, you will drive store performance while guiding team members towards achieving sales goals. Your role includes evaluating guest connections, managing staff performance, and serving as Supervisor on Duty while leading the store’s operations.
Responsibilities
- Lead the lululemon guest experience framework on the floor
- Provide technical product education to all guests
- Supervise store operations as Supervisor on Duty
- Prepare the store for guest readiness before shifts
- Analyze daily business data to motivate team performance