Job Description
As Fredericton?s only 4+ star downtown waterfront hotel, the Crowne Plaza offers an exciting and rewarding workplace. Team members have the opportunity to learn from leading hospitality professionals while enjoying travel discounts at IHG Hotels & Resorts properties worldwide.
Position Summary
The Guest Service Agent is the first point of contact for our guests and plays a key role in creating a welcoming and memorable experience. This position is responsible for delivering exceptional customer service while managing front desk operations, including guest check-ins, check-outs, reservations, and guest inquiries.
Key Responsibilities
- Welcome guests in a warm, professional, and friendly manner
- Complete guest check-ins and check-outs efficiently
- Recognize returning guests and IHG Rewards Club members
- Answer phone calls and respond to guest inquiries promptly
- Promote room upgrades and hotel services
- Han...