Job Description
Elevate guest experiences as a Guest Service Manager with Sandman Hotel Group. This role focuses on exceptional customer service, leadership in the front office, and enhancing guest satisfaction.
As part of Sandman Hotel Group, the Guest Service Manager drives operations across various departments, ensuring team coordination and adherence to standards. You'll manage check-ins and -outs, facilitate guest requests, and prepare departmental forecasts to optimize occupancy and revenue. This position requires strong supervisory skills and commitment to guest relations.
Key Responsibilities:
• Oversee front office and guest services activities
• Check guests in and out of the hotel
• Answer guest inquiries and arrange transportation
• Run management reports and manage cash verification
• Ensure effective communication across departments
Requirements:
• Prior hotel experience especially in the Rooms Division
• St...
As part of Sandman Hotel Group, the Guest Service Manager drives operations across various departments, ensuring team coordination and adherence to standards. You'll manage check-ins and -outs, facilitate guest requests, and prepare departmental forecasts to optimize occupancy and revenue. This position requires strong supervisory skills and commitment to guest relations.
Key Responsibilities:
• Oversee front office and guest services activities
• Check guests in and out of the hotel
• Answer guest inquiries and arrange transportation
• Run management reports and manage cash verification
• Ensure effective communication across departments
Requirements:
• Prior hotel experience especially in the Rooms Division
• St...