Job Description
POSITION OVERVIEW
The Guest Services Manager assists the Director of Front Office in their duties and supervises the operations of the hotel’s front desk and guest services, including the front desk, bell and concierge services, night audit, and assigned staff. Responsible for ensuring smooth departmental operations while complying with brand standards. Pays particular attention to safety, security, and asset protection. Responsible for adherence to the budget.
KEY RESPONSIBILITIES
- Ensure the proper functioning of the front desk, bell and concierge services, night audit, and all other areas related to guest services;
- Communicate daily operational needs to the relevant employees;
- Fulfill all guest requests accurately and efficiently;
- Handle guest complaints professionally and in accordance with brand and company standards, and follow up with the appropriate departments;
- Ensure staff have accurate and up-to-d...