Job Description
(A) Channel Management – Retail Asset Products
- Development & Adherence to Vendor Management Manual & ensuring all Vendor / Channel partner empanelment are done as per guidelines for RA business.
- Payment Management for all partners to be done effectively in co-ordination with OPS / Business / F&A.
- To ensure Vendor & Channel Partner receives their payment on time.
- Cost efficiency - better contest management with higher focus on outcomes
- Best in class customer experience
- New avenues of business growth & customer acquisition
- Service Guarantee implementation
- NPS Survey Score
- Location & Channel Activation
(B) Process Management – Retail Asset Products
1. 1) Build RLOS platform for RA business
2. 2) Develop seamless digital journey for the RA product
3. 3) Service Guarantee offering in service
4. 4) Develop Sales tools to increase productivity
5. 5) Adherence to SOP and ensuring 100% file processing as per guidelines
6. 6) NIL ...
- Development & Adherence to Vendor Management Manual & ensuring all Vendor / Channel partner empanelment are done as per guidelines for RA business.
- Payment Management for all partners to be done effectively in co-ordination with OPS / Business / F&A.
- To ensure Vendor & Channel Partner receives their payment on time.
- Cost efficiency - better contest management with higher focus on outcomes
- Best in class customer experience
- New avenues of business growth & customer acquisition
- Service Guarantee implementation
- NPS Survey Score
- Location & Channel Activation
(B) Process Management – Retail Asset Products
1. 1) Build RLOS platform for RA business
2. 2) Develop seamless digital journey for the RA product
3. 3) Service Guarantee offering in service
4. 4) Develop Sales tools to increase productivity
5. 5) Adherence to SOP and ensuring 100% file processing as per guidelines
6. 6) NIL ...