Job Description
- Customer Services operations across multiple countries in Latam
- Multinational company operating in the healthcare/diagnostics sector
About Our Client
Large multinational company operating in the healthcare/diagnostics sector, with a well-established presence in Latin America and a strong focus on innovation, quality, and health impact.
Job Description
- Provide strategic leadership for Customer Services operations across Latin America, with full regional accountability.
- Define and execute the services strategy aligned with overall business objectives.
- Ensure operational excellence, customer satisfaction, team engagement, and financial results.
- Manage KPIs, budgeting, forecasting, and operational performance.
- Lead transformation, continuous improvement, and organizational optimization initiatives.
- Ensure ...