Head of Global Customer Support & Operations (Hybrid)

Matific Academic Board is seeking a Head of Customer Support & Operations to lead a global support team and oversee customer experience operations. This critical role involves developing team members, improving support quality metrics, and managing complex escalated cases. The position requires strong leadership, data fluency, and experience in customer operations. The role is based in Buenos Aires, Argentina, with a hybrid work model, offering an opportunity to make a significant impact in a fast-growing EdTech company.
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