Head of Global IT Service Support

RINA

Genoa, Liguria, Italy
Permanent
Posted June 10, 2026
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Job Description

RINA is currently recruiting for a Head of Global IT Service Support to join its offices in Genoa or Rome (Italy) within the Operating Engine Division.

Mission

In this role, you will be responsible for defining, overseeing, and continuously improving IT Service Support services on a global scale, ensuring high standards of quality, efficiency, and internal customer satisfaction in line with corporate standards and ITIL best practices.

Key Accountabilities

  • Lead and coordinate global IT Service Support teams, including Service Desk, Incident, Problem, and Request Management.

  • Define and implement worldwide IT support strategies, ensuring 24/7 coverage where required.

  • Ensure compliance with SLA/OLA commitments and monitor service performance through KPIs and reporting.

  • Manage critical and major incidents at a global level, ensuring effective communication with business s...
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