Job Description
Alteo is looking for a Help Desk Support Technician for a permanent position based in Montreal.
*** 100% on-site work ***
You will provide user support / customer service on Company supported computer applications and platforms as well as troubleshoots problems and advises on the appropriate action.
Responsibilities
- Serve as primary point of contact for users regarding overall support, policies and procedures
- Assign/escalate issues to appropriate IT Systems Support technician
- Keep users always informed on status of their tickets
- Follow up with assigned personnel to ensure timely resolution of problems
- Document and maintain solutions in appropriate support systems
- Escalate recurring problems to the IT Support Team Lead, ensuring that all efforts at troubleshooting the issue have been made
- Proactively identify improvement opportunities and work with the Manager, IT ...