HHead of Professional Services – LATAM (FCC Portfolio)

Project-Program Management
HHead of Professional Services – LATAM (FCC Portfolio)

· Lead, mentor, and grow a team of Professional Services consultants across LATAM.

· Foster a culture of excellence, collaboration, and continuous improvement.

· Drive performance management, career development, and skills enhancement initiatives.

Client Engagement & Delivery

· Oversee the successful delivery of FCC projects, ensuring high client satisfaction and adherence to scope, timeline, and budget.

· Act as a senior technical advisor in client discussions, particularly around cloud architecture, on-premise deployments, integrations, and scalability.

· Support pre-sales activities, including solution design, effort estimation, and proposal development.

Technical Expertise

· Maintain deep knowledge of FCC solutions, including AML, KYC, transaction monitoring, and sanctions screening.

· Provide hands-on guidance and troublesh...