Job Description
Step into a rewarding Guest Services Manager role at our esteemed hotel. With a focus on policy enforcement and customer engagement, this full-time position requires on-site leadership.
As a Guest Services Manager, you will oversee the daily operations of our hotel, ensuring high standards of service. This permanent role involves recruiting staff, executing training sessions, and managing budgetary aspects while directly addressing customer concerns. You will support guests with special needs and create a welcoming environment.
Key Responsibilities: • Develop operational policies for service excellence • Recruit, train, and supervise a capable team • Prepare budgets and oversee financial tracking • Respond to guest inquiries and resolve complaints • Manage inventory and organize schedules
Requirements: • Experience in hotel management or guest services • Familiarity with CRS and Microsoft Office tools • Must be bondable and have a clean criminal record • Hold...
As a Guest Services Manager, you will oversee the daily operations of our hotel, ensuring high standards of service. This permanent role involves recruiting staff, executing training sessions, and managing budgetary aspects while directly addressing customer concerns. You will support guests with special needs and create a welcoming environment.
Key Responsibilities: • Develop operational policies for service excellence • Recruit, train, and supervise a capable team • Prepare budgets and oversee financial tracking • Respond to guest inquiries and resolve complaints • Manage inventory and organize schedules
Requirements: • Experience in hotel management or guest services • Familiarity with CRS and Microsoft Office tools • Must be bondable and have a clean criminal record • Hold...