Job Description
Elevate employee experience as a full-time HR Service Centre Associate at Canada Life in Montreal. This hybrid role focuses on resolving HR inquiries and improving support services.
As an Associate, you will be the initial point of contact for employee inquiries at the HR Service Centre. Your HR expertise will be crucial in handling issues via phone and case management systems. Additionally, you will educate employees on HR tools and update SOPs to ensure accurate documentation.
Key Responsibilities:
• Handle HR inquiries through phone and case management system
• Resolve escalated issues by researching SOPs thoroughly
• Educate employees on HR tools and self-service options
• Update SOPs and knowledge documentation for accuracy
• Collaborate with HR teams for seamless service delivery
Requirements:
• HR experience or certification preferred
• Must be bilingual in English and French
• Strong analytical and communication skills required
• Attention to...
As an Associate, you will be the initial point of contact for employee inquiries at the HR Service Centre. Your HR expertise will be crucial in handling issues via phone and case management systems. Additionally, you will educate employees on HR tools and update SOPs to ensure accurate documentation.
Key Responsibilities:
• Handle HR inquiries through phone and case management system
• Resolve escalated issues by researching SOPs thoroughly
• Educate employees on HR tools and self-service options
• Update SOPs and knowledge documentation for accuracy
• Collaborate with HR teams for seamless service delivery
Requirements:
• HR experience or certification preferred
• Must be bilingual in English and French
• Strong analytical and communication skills required
• Attention to...