HR Shared Services Specialist

HR Services Team Lead, Department: 8540 – HR Shared Services, FLSA Status: Exempt.

Human Resources (HR) Services Team Lead will lead a team of HR Service Coordinators to deliver high‑quality centralized transactional actions supporting the entire life cycle of an employee from hire to retire. The role focuses on process improvement, data integrity, and excellent service to candidates, hiring managers, HR business partners, recruiters, and employees across all levels of the organization. The lead will coach, troubleshoot, problem‑solve, and conduct high‑level research for inquiries prior to escalation.

• Manages case load, prioritizes and allocates cases within the team.
• Ensures the team is adequately resourced at all times.
• Proactively coaches, develops and manages the performance of the team.
• Monitors metrics and improves team performance.
• Ensures data quality an...