Hybrid Customer Success Specialist at Broadridge
Broadridge Financial Solutions
Job Description
Transform client relationships as a Customer Success Specialist at Broadridge, located in Toronto, ON, in a hybrid role. Your main objective will be to exceed client expectations while driving engagement and satisfaction.
As the connection point for mid-market clients, you will conduct business reviews, lead onboarding sessions, and create workshops to boost product utilization. Your insights and advocacy will help identify opportunities for expanding client usage within our offerings.
Key Responsibilities:
• Maintain ongoing communication with mid-market clients
• Create advocates for our platforms via relationship building
• Analyze client usage data for actionable insights
• Collaborate with teams for smooth client migrations
• Lead training sessions for compliance users
Requirements:
• Bachelor's degree or equivalent experience is preferred
• 5+ years as a customer advocate to ensure retention
• ...
As the connection point for mid-market clients, you will conduct business reviews, lead onboarding sessions, and create workshops to boost product utilization. Your insights and advocacy will help identify opportunities for expanding client usage within our offerings.
Key Responsibilities:
• Maintain ongoing communication with mid-market clients
• Create advocates for our platforms via relationship building
• Analyze client usage data for actionable insights
• Collaborate with teams for smooth client migrations
• Lead training sessions for compliance users
Requirements:
• Bachelor's degree or equivalent experience is preferred
• 5+ years as a customer advocate to ensure retention
• ...