Job Description
Elevate IT operations with Cogir as a Hybrid Service Desk Analyst. Solve hardware, software, and network issues while providing exceptional remote support to employees across North America.
In this vital role, you will serve as a key player in ensuring smooth IT functionality at Cogir. Your responsibilities will include diagnosing and resolving technical problems for servers, workstations, and networks. Leveraging your technical expertise, you will collaborate with third-party service providers to ensure timely support and issue resolution.
Key Responsibilities:
• Provide remote diagnosis for IT issues across locations
• Troubleshoot network, workstation, and peripheral problems
• Coordinate with external IT service providers as necessary
• Maintain comprehensive documentation of support requests
• Foster excellent communication with end-users throughout
Requirements:
• College diploma or university degree in IT
• 2-3 years of multi-site IT support experie...
In this vital role, you will serve as a key player in ensuring smooth IT functionality at Cogir. Your responsibilities will include diagnosing and resolving technical problems for servers, workstations, and networks. Leveraging your technical expertise, you will collaborate with third-party service providers to ensure timely support and issue resolution.
Key Responsibilities:
• Provide remote diagnosis for IT issues across locations
• Troubleshoot network, workstation, and peripheral problems
• Coordinate with external IT service providers as necessary
• Maintain comprehensive documentation of support requests
• Foster excellent communication with end-users throughout
Requirements:
• College diploma or university degree in IT
• 2-3 years of multi-site IT support experie...