WhatYouWillBeResponsibleFor
Beingasingle point of contact(Consultantand Implementation SME)for aclientAssistancewithmanagement of client’s technical and functionalsupport issuesCoordinationwith Charles River’s support and product management teamsMonitoring and assisting with theissue escalationprocessGuidance to client(s) onbest practice usageof Charles River IMSInformaltraining ofclientpersonnelin Charles River IMSInterpretation ofworkflow analysis documents(BRDs)and conversion of these documents intospecificationsfor Charles RiverIMS configuration to ensurebestpractice deliveryOngoingcommunicationandassessmentofproject statusto the client and Charles Riverprojectmanager(in larger projects)Communicationofpertinent information onupgrades and major releasesto client(s)Management oftraining and cons...