Insurance Company Customer Representative – German Speaker

We're partnering with a global leader in customer experience and technology solutions to recruit a German-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. In this role, you’ll support clients in managing their insurance policies, handling inquiries, claims, and policy changes while ensuring a smooth and professional customer experience.

This is a fantastic opportunity to be part of a multicultural team and work in a fast-paced, supportive environment with clear opportunities for career advancement.

• Handle incoming calls and chats from customers with inquiries about their insurance policies
• Process service requests in the client’s policy administration system
• Compose and send responses to emails and letters, including contract documents and policy information
• Conduct indexation and electronic archiving using internal document management tools
• Manage r...